Welcome to Belleville Sleep Dentistry.
We are dedicated to providing you with the highest quality of dental care in a comfortable and safe environment. Your assistance in helping us achieve this goal is appreciated. We ask that you take the time to read and review these policies carefully:
A CUSTODIAL PARENT OR COURT APPOINTED LEGAL GUARDIAN MUST ACCOMPANY PATIENTS UNDER THE AGE OF 18 OR DEPENDENT ADULTS FOR THE FULL DURATION OF THE SEDATION APPOINTMENT.
Scheduling Appointments: Our office makes every effort to accommodate patients, including emergency patients; however, our schedule is often booked many weeks in advance it is not always possible to fit specific time requests into our full schedule.
• A deposit of $100 will be required at the time your general anesthetic appointment is scheduled to secure your date and time. Your deposit will be applied towards the total cost of your treatment and/or is fully refundable when notice of cancellation is given at least 2 business days prior to your scheduled appointment.
Confirming an appointment: We require a working phone number with voicemail to confirm your appointment. Please contact our office as soon as possible if your contact information changes or if you will not be reachable in the days prior to your / your child's appointment. If we cannot reach you or we don’t hear back from you, we reserve the right to cancel your appointment.
Punctuality: At Dr. Chow’s discretion, late arrivals may be seen, but your appointment may be cut short and a follow-up visit may be required. If you are too late to be accommodated, you will be charged a fee consistent with the No Show policy.
• We strive to see all patients on time and understand that your time is important. There are times however when our schedule becomes delayed due to unforeseen issues with other patients. If we have advance notice that we will be running behind, we will do our best to contact you ahead of time. Please accept our apology in advance should this occur during your appointment time.
• After sedation appointments, patients must stay in the clinic until Dr. Chow is satisfied that they are well enough to go home safely. Recovery time differs for every person; therefore, patients and responsible companions should be prepared to spend up to 6 hours at our office. Please ensure you can make this time available and/or delays will not be an issue when booking your visit.
Cancellation / No-Show Policy: We require 2 business days minimum notice to change the dates of existing appointments and/ or cancellations. Patients who fail to give a cancellation notice and do not appear for a scheduled appointment will be charged a $100 fee. There will also be a $100 charge for appointments cancelled due to failure to follow pre-operatory instructions.
• In order to avoid a cancellation fee, please inform our office if a patient is found to have head lice or nits at least 2 business days prior to the scheduled appointment so that we may postpone his/her visit until after the first treatment with a pediculicide.
• We allow our patients another opportunity to reschedule their appointment upon payment of the cancelation fee. Where a patient continually misses scheduled visits, we reserve the right to refuse the patient further appointments.
Client Conduct: Our staff will inform you if / when you are allowed to enter the consultation, treatment and recovery areas. These are protected personal areas and the privacy of other clients must be respected.
• We ask all clients to refrain from discussing past treatment experiences and expectations with / in the presence of other clients in order to avoid creating unnecessary dental anxiety.
• We believe that our clients have a right to be heard, understood and respected. However, aggressive, inappropriate or disruptive behaviour towards staff and other clients will not be tolerated. Our staff have the right to end telephone calls if they consider the caller’s behaviour is unacceptable and impacts on their ability to deal with the matter.
Fees and Payments: Payment in full is required at the time of service and all fees are your responsibility. Payments can be made with Cash, Debit, Visa or MasterCard.
• Belleville Sleep Dentistry operates in a non-assignment basis, which means that if you have insurance coverage, we still require full payment from you at the time of the appointment and you will be directly reimbursed by your insurance company. You remain responsible for any fees not covered by your insurance.
• Our staff is glad to assist you with your insurance claims and will, whenever possible, submit claims electronically.
If you are unsure about the extent of your dental coverage, we can request an estimate from your insurance company. This way you can have a better understanding of your insurance policy and be well-prepared at the time of your dental appointment.
We currently accept NIHB (Non-Insured Health Benefits) and HSO (Healthy Smiles Ontario).
NIHB/ Healthy Smiles: You must disclose all dental insurance coverage available to you and/or your dependants and /or notify our office immediately of any changes during the course of treatment. Dental claims will be submitted to private insurance plans prior to claiming any amounts through government dental programs, as guided by the Canada Health Act.
We are dedicated to providing you with the highest quality of dental care in a comfortable and safe environment. Your assistance in helping us achieve this goal is appreciated. We ask that you take the time to read and review these policies carefully:
A CUSTODIAL PARENT OR COURT APPOINTED LEGAL GUARDIAN MUST ACCOMPANY PATIENTS UNDER THE AGE OF 18 OR DEPENDENT ADULTS FOR THE FULL DURATION OF THE SEDATION APPOINTMENT.
Scheduling Appointments: Our office makes every effort to accommodate patients, including emergency patients; however, our schedule is often booked many weeks in advance it is not always possible to fit specific time requests into our full schedule.
• A deposit of $100 will be required at the time your general anesthetic appointment is scheduled to secure your date and time. Your deposit will be applied towards the total cost of your treatment and/or is fully refundable when notice of cancellation is given at least 2 business days prior to your scheduled appointment.
Confirming an appointment: We require a working phone number with voicemail to confirm your appointment. Please contact our office as soon as possible if your contact information changes or if you will not be reachable in the days prior to your / your child's appointment. If we cannot reach you or we don’t hear back from you, we reserve the right to cancel your appointment.
Punctuality: At Dr. Chow’s discretion, late arrivals may be seen, but your appointment may be cut short and a follow-up visit may be required. If you are too late to be accommodated, you will be charged a fee consistent with the No Show policy.
• We strive to see all patients on time and understand that your time is important. There are times however when our schedule becomes delayed due to unforeseen issues with other patients. If we have advance notice that we will be running behind, we will do our best to contact you ahead of time. Please accept our apology in advance should this occur during your appointment time.
• After sedation appointments, patients must stay in the clinic until Dr. Chow is satisfied that they are well enough to go home safely. Recovery time differs for every person; therefore, patients and responsible companions should be prepared to spend up to 6 hours at our office. Please ensure you can make this time available and/or delays will not be an issue when booking your visit.
Cancellation / No-Show Policy: We require 2 business days minimum notice to change the dates of existing appointments and/ or cancellations. Patients who fail to give a cancellation notice and do not appear for a scheduled appointment will be charged a $100 fee. There will also be a $100 charge for appointments cancelled due to failure to follow pre-operatory instructions.
• In order to avoid a cancellation fee, please inform our office if a patient is found to have head lice or nits at least 2 business days prior to the scheduled appointment so that we may postpone his/her visit until after the first treatment with a pediculicide.
• We allow our patients another opportunity to reschedule their appointment upon payment of the cancelation fee. Where a patient continually misses scheduled visits, we reserve the right to refuse the patient further appointments.
Client Conduct: Our staff will inform you if / when you are allowed to enter the consultation, treatment and recovery areas. These are protected personal areas and the privacy of other clients must be respected.
• We ask all clients to refrain from discussing past treatment experiences and expectations with / in the presence of other clients in order to avoid creating unnecessary dental anxiety.
• We believe that our clients have a right to be heard, understood and respected. However, aggressive, inappropriate or disruptive behaviour towards staff and other clients will not be tolerated. Our staff have the right to end telephone calls if they consider the caller’s behaviour is unacceptable and impacts on their ability to deal with the matter.
Fees and Payments: Payment in full is required at the time of service and all fees are your responsibility. Payments can be made with Cash, Debit, Visa or MasterCard.
• Belleville Sleep Dentistry operates in a non-assignment basis, which means that if you have insurance coverage, we still require full payment from you at the time of the appointment and you will be directly reimbursed by your insurance company. You remain responsible for any fees not covered by your insurance.
• Our staff is glad to assist you with your insurance claims and will, whenever possible, submit claims electronically.
If you are unsure about the extent of your dental coverage, we can request an estimate from your insurance company. This way you can have a better understanding of your insurance policy and be well-prepared at the time of your dental appointment.
We currently accept NIHB (Non-Insured Health Benefits) and HSO (Healthy Smiles Ontario).
NIHB/ Healthy Smiles: You must disclose all dental insurance coverage available to you and/or your dependants and /or notify our office immediately of any changes during the course of treatment. Dental claims will be submitted to private insurance plans prior to claiming any amounts through government dental programs, as guided by the Canada Health Act.